Kopperfield Privacy Policy

Last Updated: July 1, 2025

1. Scope & Audience

Kopperfield, Inc. ("Kopperfield," "we," "us," or "our") offers a business-centered, cloud-based software platform for electrical contractors and other professional users (the "Platform"). This Privacy Policy explains how we collect, use, share, and safeguard Personal Information when any business user ("Customer," "you," or "your") accesses the Platform via our website at https://www.kopperfield.com, including all sub-domains, or any related web or mobile applications (collectively, the "Services").

This Privacy Policy should be read alongside our Terms of Service, which govern your use of the Services.

Primarily for Business and Professional Use. The Platform is designed for professional organizations to create and manage accounts. Consumers acting for personal or household purposes may not create accounts. However, a professional Customer may submit information to the Platform that was obtained from, or relates to, a consumer (e.g., a homeowner) in connection with that Customer's project. This Privacy Policy applies to information collected in such cases.

2. Contact Information

• Email: notices@kopperfield.com
• Postal: 9450 SW Gemini Dr. PMB 81487, Beaverton, OR 97008-7105, USA
• Toll-Free Phone: (833) 510-1453

Kopperfield is the data controller (or "business" under U.S. state laws) for the data practices described here.

3. Key Definitions

• Authorized User – A single, named individual who uses the Platform on Customer's behalf, as further defined in our Terms of Service.
• Personal Information – Information that identifies, relates to, describes, or could reasonably be linked to an individual.
• Customer Data – All data, designs, unique work products created while using the Services, and any other materials a Customer or its Authorized Users upload to or create on the Platform.
• De-identified Data – Data that cannot reasonably be used to identify a particular person.

4. Information We Collect

Category	Examples	Source
Account Data	Name, business e-mail, phone number, password	Provided by you
Professional Profile	Company name, contractor license numbers, logo, service area	Provided by you
Project Uploads (Customer Data)	Diagrams, project documents, project and panel photographs, measurements, property videos, schematics, property details	Provided by you
Data From Your Clients	Information about your clients (e.g., homeowners), such as their name, address, and property details, which may be submitted either by you or directly by your client at your invitation.	Third Parties (at the direction of our Customer)
Device & Usage Data	IP address, pages viewed, clicks, device OS, cookies	Automated
Location Data	GPS or coarse location from mobile OS (with permission)	Automated
Payment & Transaction	Billing contact, subscription tier, payment method identifier	You / our payment processor
Job Applications	CV, cover letter, references name	Provided by you

See our Cookie Policy for details on cookies and similar technologies.

5. How We Use Personal Information

• To Provide the Services: To operate, maintain, troubleshoot, and secure the Platform, process your payments, and manage your subscription.
• To Communicate With You: To send administrative messages, transactional confirmations, and to respond to your support requests and inquiries.
• To Improve Our Platform: To train, test, and improve our product and to analyze usage for developing new products and features.
• To Market and Personalize: To personalize your experience, and to send you marketing communications about our products and offers (you can opt out at any time).
• For Safety and Compliance: To detect and prevent fraud or misuse, to enforce our Terms of Service, and to comply with our legal obligations, including responding to valid legal process like subpoenas or government requests.
• For Recruitment: To evaluate and recruit job candidates.

6. Legal Bases for Processing (for EEA/UK Users)

Where the GDPR or UK GDPR applies, our legal bases for processing Personal Information are: performance of a contract, our legitimate interests (e.g., product improvement, marketing to business users), your consent (for cookies or optional marketing), and compliance with our legal obligations.

7. Our Use of Customer Data

Our use of your Customer Data is governed by the license you grant us in Section 3.4 of our Terms of Service. This license allows us to process your Customer Data to perform essential functions, such as hosting your data to provide the Services to you, as well as for our ongoing business purposes of maintaining, developing, analyzing, and improving the Platform.

8. How We Share Information

Recipient	Purpose
Affiliates & Subsidiaries	Internal administration and operations.
Service Providers	To perform services on our behalf (e.g., cloud hosting, payment processing, AI model training).
Advertising Partners	To deliver advertisements to business audiences on other platforms.
Business Transferees	As part of a merger, acquisition, or asset sale.
Authorities / Legal Process	To comply with law or to protect rights, safety, or property.

9. Data Transfers

Our servers are located in the United States. If you are accessing the Services from another region, your information will be transferred to and processed in the U.S. For transfers from the EEA/UK, we rely on approved data transfer mechanisms like the EU-U.S. Data Privacy Framework (if certified) and/or Standard Contractual Clauses.

10. Your Rights & Choices

All users may opt-out of marketing communications via the link in an email or by texting STOP, and can control cookies and location services via their browser or device settings.

Depending on your location, you may have additional rights. To submit a request to exercise these rights, please contact us at notices@kopperfield.com, by mail, or by calling our toll-free number provided in Section 2.

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: To request information about the categories and specific pieces of Personal Information we have collected, used, sold, and shared about you.
• Right to Delete: To request the deletion of your Personal Information, subject to certain exceptions.
• Right to Correct: To request the correction of inaccurate Personal Information that we maintain about you.
• Right to Opt-Out of Sale/Sharing: To direct us not to "sell" or "share" your Personal Information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information (SPI): To limit our use and disclosure of your SPI (such as precise geolocation) to that which is necessary to perform the services.
• Right to Non-Discrimination: You have the right not to be treated in a discriminatory manner for exercising any of your privacy rights. We will not discriminate against you for exercising your privacy rights.

11. Security & Retention

We employ industry-standard technical and organizational safeguards to protect Personal Information. However, no system is 100% secure. We retain Personal Information for as long as necessary to fulfill the purposes in this Policy, comply with our legal obligations, and enforce our agreements. De-identified Data may be retained indefinitely for product improvement and commercial purposes.

12. Children

The Services are not directed to children under 18, and we do not knowingly collect their Personal Information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will provide notice of material changes by posting the updated policy on the Site 30 days before the changes take effect. Your continued use of the Services after that date constitutes your acceptance of the changes.

14. Feedback

As stated in our Terms of Service, any ideas or suggestions you submit regarding our Services are considered non-confidential and may be used by Kopperfield without restriction or compensation to you.